How important is nutrition to the success of my surgical procedure?
Nutrition plays a critical role in the success of your surgical procedure, influencing both your recovery and overall outcomes. Proper nutrition helps prepare your body for surgery by strengthening your immune system, supporting muscle mass, and promoting optimal healing. After surgery, a well-balanced diet is essential for tissue repair, reducing inflammation, and maintaining energy levels during the recovery process.
Studies have shown that patients who are well-nourished before and after surgery experience fewer complications, recover more quickly, and have better overall outcomes compared to those who are nutritionally compromised. Our products are specifically designed to provide the nutritional support you need at each stage of your surgical journey.
For more detailed information on the science behind our supplements and the importance of nutrition in surgical success, visit our detailed science page here.
Should SurgicalRx supplements replace the vitamins I'm currently taking?
No, SurgicalRx supplements should not be a replacement for your current vitamins. However, it does provide some of your daily vitamin, mineral, and macronutrient needs.
It's important to note that individual dietary requirements can vary based on factors like age, gender, and overall health. We recommend consulting with a healthcare professional to determine your specific dietary needs and to see if SurgicalRx supplements align with your dietary goals.
How should I take each product?
Each FlexRx product comes with clear, detailed instructions on the label to ensure you get the maximum benefit. We recommend carefully reading the label for specific dosing and timing information tailored to each supplement. If you're following our Prehab/Rehab regimen, it includes a step-by-step guide to incorporating these supplements into your daily routine for optimal results. You can easily download the calendar here. If you have any further questions or need personalized advice, feel free to reach out to our support team.
Should I take supplements on the day of surgery?
First and foremost, always follow the specific instructions provided by your hospital or doctor. It's important to eat and drink as soon as possible after surgery, as directed by your healthcare team. Regarding supplements, it’s best to be cautious and avoid taking anything the day of surgery unless you have been specifically instructed by your hospital or doctor that food and drink are okay.
Do you offer a plant-based version of your protein supplement?
Currently, we do not offer a plant-based protein supplement. Our protein is sourced from 100% grass-fed whey, carefully chosen to deliver the optimal amino acid profile needed for our surgical patients. This high-quality whey protein is designed to support muscle retention and recovery, providing essential nutrients that are particularly beneficial during prehab and rehab phases.
What's included in the OrthoRx Protocol?
The OrthoRx Protocol is a comprehensive supplement bundle designed to support your body before and after orthopedic surgery. It includes:
- Prehab Supplements: Taken during the 30 days leading up to your surgery, these include high-quality protein, multivitamins, and fish oil to prepare your body for the surgical procedure by supporting muscle retention, boosting immune function, and promoting overall health.
- Rehab Supplements: For the 30 days following surgery, these supplements are focused on recovery. They include additional protein, electrolytes, and fish oil to aid in tissue repair, reduce inflammation, and help you regain strength and mobility more quickly.
Each product in the OrthoRx Protocol is carefully selected to optimize surgical outcomes and enhance your recovery process. For more detailed information, you can visit the OrthoRx Protocol page.
When should I take each supplement in the OrthoRx Protocol?
Timing is crucial for the effectiveness of the OrthoRx Protocol. You should follow the 60-day schedule as closely as possible. If you did not receive the protocol calendar from your doctor, you can download a copy here for detailed instructions on when and how to take each supplement.
Can I order different protein flavors in my OrthoRx supplement bundle?
At this time, we can only process bundled orders online with a single protein flavor. We understand the desire for variety, and we're actively working on expanding our options in the future. We appreciate your understanding and encourage you to choose the flavor that best suits your needs for now.
Can I use the OrthoRx Protocol if I have diabetes?
Type 1 Diabetes: The OrthoRx Protocol is not recommended for individuals with Type 1 Diabetes. It’s crucial to discuss any supplement use with your doctor to ensure safety and suitability for your condition.
Type 2 Diabetes: The OrthoRx supplements may be appropriate for individuals with well-controlled Type 2 Diabetes. However, it’s essential to consult with your healthcare provider before adding these supplements to your regimen. This will help ensure they align with your specific health needs and any recommendations from your doctor.
Can I use the OrthoRx Protocol if I have kidney disease?
Early-Stage Chronic Kidney Disease: The OrthoRx supplements are suitable for most individuals with early-stage Chronic Kidney Disease. However, if you have been advised to limit your daily protein intake, please use OrthoRx with caution.
Consult Your Healthcare Professional: Before incorporating OrthoRx into your diet, it's important to consult your healthcare professional to ensure it aligns with your specific needs and recommendations.
Can I use the OrthoRx Protocol if I'm taking medications?
Yes, individuals taking prescribed medications can use the OrthoRx supplements. However, if you have any concerns or specific questions about potential interactions with your medications, please consult with your healthcare professional for personalized advice.
What allergens are in the OrthoRx Protocol?
The OrthoRx Protocol supplements are formulated with care, but it's important to be aware of potential allergens:
- Whey Protein: Contains milk (derived from whey), which may not be suitable for individuals with dairy allergies or lactose intolerance.
- Fish Oil: Contains fish, which may not be suitable for individuals with fish allergies.
- Multivitamins: While generally free from common allergens, it's important to check the label for any specific ingredients that may cause sensitivity.
- Electrolytes and Creatine: Typically free from common allergens, but we recommend reviewing the ingredient list on the product label to ensure they align with your dietary needs.
If you have any known allergies or sensitivities, please consult with your healthcare provider before starting the OrthoRx Protocol. Always review product labels for the most accurate and up-to-date information.
Detailed nutrition labels can be found on the OrthoRx Protocol page.
What is the estimated duration for shipping my order?
The estimated shipping duration for your order depends on your location. For most orders within the United States, shipping typically takes between 3 to 7 business days. However, please note that shipping times may vary depending on your specific location and the shipping method selected at checkout. Once your order has been processed and shipped, you'll receive a confirmation email with tracking information so you can monitor your delivery.
For more details or to review our full shipping policy, please visit our Shipping Policy page.
What should I do if my order status shows as "delivered", but I have not yet received it?
If your order status indicates it has been delivered but you haven't received it, please take the following steps:
- Verify the delivery address: Double-check the shipping address associated with your order to ensure it is accurate and up to date. Sometimes, packages may be delivered to a neighbor or held at a local post office or delivery center.
- Check with household members or neighbors: Ask family members or neighbors if they may have accepted the package on your behalf without notifying you.
- Contact the carrier: Reach out to the shipping carrier responsible for the delivery (e.g., USPS, UPS, FedEx) and provide them with your tracking number. You can find the tracking number in the shipping confirmation email sent to you. They can investigate further and provide additional details about the delivery.
- Contact our customer service: If the previous steps do not resolve the issue, please contact our customer service team. We are here to assist you in resolving the problem and ensuring a satisfactory solution.
It's important to address delivery issues promptly, as there may be specific timeframes within which you can report undelivered packages.
How do I initiate a refund/return?
If you made your purchase on our website or over the phone, please contact our customer service team by phone at 1-602-429-9127 or email at info@surgicalrx.com. Our team will guide you through the refund/return process and provide you with the necessary instructions. Please have your order details and proof of purchase handy.
Do I need to pay for return shipping?
No, you do not need to pay for return shipping. We offer free return shipping for all orders, regardless of the reason for the return. Whether it's due to our error, a defective product, or a change of mind, you won't incur any charges for the return process. We provide a hassle-free experience for our customers and cover the return shipping cost as part of our commitment to excellent service.
What if my item arrives damaged or defective?
While it's rare, if you receive a damaged or defective product, we are committed to making it right for you. We recommend contacting our customer service team immediately upon receiving the item. They will assist you in resolving the issue promptly.
Depending on the circumstances, we may offer a replacement or refund for the damaged or defective item.
What should I do to request a refund?
If you need to request a refund, we’re here to help. Please start by reviewing our Refund Policy for detailed information on eligibility and the steps involved. Once you've confirmed that your purchase qualifies for a refund, simply contact our customer support team with your order details, and they will guide you through the process. We’re committed to ensuring your satisfaction and will work with you to resolve any issues.
How does using my HSA/FSA account save me money?
HSA/FSA accounts were created so individuals could use pre-tax money to pay for expenses used to treat, mitigate, or prevent a diagnosed medical condition. Because HSA/FSAs use pre-tax money, you’re getting more purchasing power for your dollars. Rather than pay taxes on income and then spend it on health items, qualified customers can use pre-tax funds to invest in their health.
An individual can contribute up to $4,150 pretax to their HSA per year, or $8,300 for a family (plus an additional $1,000 if you are at least 55 years old. Individuals can contribute up to $3,200 pretax to their FSA per year (with an additional $500 in employer contributions allowed).
Can I use my HSA/ FSA at SurgicalRx?
Yes, simply select Truemed as your payment option at checkout and use your FSA or HSA card as you would any other credit card.
Can I use my regular credit card at checkout?
Yes. If you prefer to use your regular credit card, Truemed will send you instructions on how to submit for reimbursement from your HSA//FSA administrator.
What is a Letter of Medical Necessity, and how is this compliant?
The items in your Truemed Letter of Medical Necessity (“LMN”) are now qualified medical expenses in the same way a visit to the doctor’s office or pharmaceutical product is.
There are thousands of studies showing food and exercise is often the best medicine to prevent and reverse disease. Exercise qualifies as a qualified medical expense with an LMN. Food, supplements, and other wellness purchases qualify as medical expenses if they treat or prevent an illness, and a doctor substantiates the need. Your Truemed LMN satisfies all IRS requirements to make your wellness spend fully reimbursable.
Are there fees associated with using Truemed's services?
There is no cost to you, as long as you are shopping with a Truemed partner merchant.
How long does it take for me to receive my Letter of Medical Necessity?
Generally it takes 24-48 hours. In some cases, Truemed’s provider team will require additional time to issue a letter of medical necessity based on the needs associated with an individual qualification survey. If you aren’t seeing your letter in your inbox, check spam, then reach out to us at support@truemed.com for help.
